Refund Policy
Last updated: 14 October 2026
All purchases in Padel Tens (coins, gems, bundles and No ad breaks) are made through Google Play. Prices in the game are shown in your currency and include VAT where it applies; Google Play shows the final price before you pay.
Within 48 hours: ask Google Play
For most purchases you can request a refund directly from Google Play within 48 hours: open play.google.com, go to Payments & subscriptions → Budget & history (Order history), find the purchase and choose Request a refund. Google decides these requests.
After 48 hours: ask us
Email chuckgaming0511@gmail.com with your Google Play order number (it starts with GPA.) and what went wrong. We reply within 5 working days.
When we refund or fix a purchase
If you were charged but the coins, gems or item did not arrive, or you were charged twice by mistake, we will deliver what you paid for or refund it. No ad breaks is a one-time purchase linked to your Google account: if you reinstall the game it is restored automatically when the shop loads.
Coins and gems you have used
Coins and gems are virtual items for use in the game only. They have no cash value and cannot be exchanged for money. Once they have been spent in the game we generally cannot refund them, except where the law of your country says otherwise.
Your legal rights
Nothing in this policy limits rights you have under consumer law in your country, including the South African Consumer Protection Act.